Customer Service

Membership & Billing

What company will I be billed by?

Your credit card will be discreetly billed by Netbilling, CCBill or Epoch. If you have paid by check, you will be billed by CCBILL.

How to contact your billing company

Our designated E-ticket Suppliers and Access Management Providers for this site are NETBILLING, CCBILL.com and EPOCH.COM. When you join, you will receive a confirmation email from Helix Studios stating your biller ID and the company that will be billing you. Below is their contact information:

NetBilling

Email: helixstudios@netbillingsupport.com
Phone: 1-866-268-0652 (From US and Canada toll Free)
International: 1-661-621-9181

CCBill

Web: http://www.ccbill.com/customer-service.html
Email: consumersupport@ccbill.com
Phone: 1-888-596-9279

Cancel Membership

For any membership through our designated E-ticket Supplier and Access Management Provider, NETBILLING, use the following link:

NetBilling.com (Appears as Helix Studios on your statement)

For any membership through our designated E-ticket Supplier and Access Management Provider, CCBILL use the following link:

CCBill Customer Service