Customer Service

Frquenty Asked Questions

1. Do I need to be a member to use this site?
2. How often are movies released?
3. How long are the movies?
4. What format are the movies availble for purchase?
5. Do you ship movies overseas?
6. Are the movies available in VHS?
7. What are the benefits of being a member?
8. Are these videos available in stores?
9. Are .com and Helixstudios.net the same?
10. Is there any sex in your movies?
11. I have a MAC, Can I see the Movies?
12. When I order a video do I receive a box?
13. How are the orders shipped?
14. Can I download the movies?
15. How do I cancel my membership?
16. Can I mail in a payment for a membership?
17. What are your terms and conditions?

1.Do I need to be a member to use this site?

No, but you will only have access to the preview clips. Members get full access to the all the videos from Helix Studios ... with no restrictions on the number of times you view them or the amount of bandwidth. Each video scene is the complete scene directly from the DVD.

2.How often are movies released?

We work hard to provide new movies or scenes each month. At this time we are releasing a new movie approximately every 30 days and putting a new scene online every Thursday.

3. How long are the movies?

Each movie is normally 60 - 90 minutes long and has 4-5 scenes. Each movie listed will show its length.

4. What format are the movies available for purchase?

As if October 1, 2005 the movies are only available in DVD format.

5. Do you ship movies overseas?

Yes, our DVD's are all region 0 making them viewable in all areas. They can be shipped overseas for additional shipping costs. We do everything we can to minimize any import duties that you may be required to pay, but be advised you may be requested to pay for them prior to delivery by your country's postal service.

6. Are the movies available in VHS?

No, VHS is now a format that is being left behind for the superior quality and ease of storage and shipping of DVD. As of October 1, 2005 VHS will no longer be available for any movies.

7. What are the benefits of being a member?

Members get first looks at all new movies. Members can view all movies online at anytime. Members are offered a special discount price on all movie purchases.

8. Are your videos available in stores?

Most of our movies are now available from Distributors for purchase by your local video store.

9. Are HelixStudios.net and 8teenboy.com,Hotstuds.com, Fratboy.com and Spankthis.com the same?

Helixstudios.net is our shopping mall for all things Helix Studios. All our spanking videos as well as our spanking products and all our other movies are on that site.

10. Is there any sex in your movies?

Our movies are designed to appeal to a wide variety of tastes. Some of our movies do incorporate sex, as we have found that many members do wish to see some kind of sex after the spanking. When sex is included it will be so described in the previews.

11. I have a MAC, Can I see the Movies?

Yes, you can. Most of our scenes are offered in both Quicktime and Windows Media formats. The quicktime version can be loaded onto iPod and iPhones or played through Apple TV as well. Some videos are offered only in Windows Media Format. Quicktime on the Mac can play Windows Media files when you install the free Windows Media Components for Quicktime. We can not guarantee that MAC OS9 will work. As with anything we recommend upgrading to the latest version as the site has been tested with MAC OS X. If the previews will work for you then the full videos will also work.

12. When I order a video do I receive a box?

All of our DVD's are shipped in a DVD box with a professional cover.

13. How are the orders shipped?

We can ship using several carriers, but prefer to ship with UPS. All items can be shipped in any of the many options that UPS offers.

14. Can I download the movies?

Yes, all the movies can currently be downloaded in Windows Media Player format, and are also available in Quicktime/IPOD format.

15. How do I cancel my membership?

To cancel your paid membership to view the videos please visit our customer service page.

16. Can I mail in a payment for a membership?

To mail in a payment for a membership, please follow the instructions on this page.

17. What are your terms and conditions?

Terms Of Service.