Customer Service

Password Problems

Why don't my username and password work?

Your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters that you entered when you signed up. The site will require that you enter your password once to login to the members area, and then again before playing a video. You may avoid this by checking the "Remember Password" or "Save Password" check box. If you have entered your password incorrectly too many times and you are locked out of the site, exit your browser and re-launch it before loging in again.

I forgot my username or password

To retrieve your password, fill out the form below. Enter either the email address and username you used when you joined our site. The password will be sent to your email address.

Retrieve Password

A note about SPAM blockers: Please add the email address support@helixstudios.net to your email reader's address book to ensure that you will receive the your password. If you are using a free web mail and you did not receive an email you may need to check your spam or trash folder to locate the email.